Last Updated: September 19, 2025
This Privacy Policy describes our policies on the collection, use, and disclosure of your information when you use our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you.
Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
- First and Last Name
- Mailing, Billing and Service Address
- Email Address
- Phone Number
- Billing information (e.g., credit card information, processed securely by our third-party payment processors)
Technical Data: During a service call or as you interact with our website, we may collect information that your device's system provides, such as log data, IP addresses, browser type, and other diagnostic data necessary to perform our services or analyze website traffic.
2. How We Use Your Information
We use the collected data for various purposes:
- To schedule, provide, and manage our services.
- To process your payments.
- To communicate with you, including to provide customer support and updates about your service.
- For Marketing and Promotional Purposes: To send you periodic emails regarding our services, special offers, or other information we think you may find interesting. Every marketing email will include a clear and simple way to opt-out or unsubscribe from future communications, and all such requests will be honored promptly.
- To improve and personalize our website and services by analyzing how they are used.
- To comply with legal obligations.
3. Use of Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience and analyze website traffic. Cookies are small files placed on your device that help us understand your preferences for future visits and compile aggregate data about site interaction.
Types of Cookies We Use: We may use both "Session Cookies," which are deleted when you close your browser, and "Persistent Cookies," which remain on your device for a set period. These help with essential website functions and allow us to remember your preferences.
Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.
4. Information Sharing and Disclosure
IT Pros A La Carte does not sell your Personal Data. We will not trade or otherwise transfer your information to outside parties except as described below:
Trusted Third Parties: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, so long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
5. Data Security
We are committed to ensuring that your information is secure. We use regular malware scanning and have implemented a variety of security measures, including secured networks and encryption, to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Children's Privacy
Our services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
7. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section describes your rights and explains how to exercise them.
Right to Know and Access: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
Right to Correct: You have the right to request the correction of any inaccurate personal information that we maintain about you.
Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
Right to Opt-Out of Sale or Sharing: We do not "sell" your personal information in the traditional sense. However, under California law, the use of some analytics or advertising cookies may be considered "sharing." You have the right to opt-out of the "sharing" of your personal information.
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to that which is necessary to perform the services.
Exercising Your Rights: To exercise these rights, please contact us using the contact information provided on our website.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, you can contact us via the contact information provided on our website.