Last Updated: September 19, 2025
This Service Agreement ("Agreement") constitutes a legally binding contract between you ("Client") and IT Pros A La Carte ("Company," "we," "us," "our") and governs all services provided. By scheduling an appointment or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions contained herein, including the mandatory arbitration provision and class action waiver in Section 13.
IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST NOT SCHEDULE OR USE OUR SERVICES.
1. Service Philosophy & Client Acknowledgement
The Company's service model is predicated on a principle of delivering superior quality, precision, and expertise, inspired by Swiss-level craftsmanship. Our pricing and terms reflect this commitment. The Client acknowledges the axiom that in service, one may choose two of the following three options: "fast, good, or cheap," but never all three. The Company is exclusively focused on delivering "fast and good" results. Therefore, our services are an investment in professional expertise, not a commodity purchase. The Client understands and agrees that they are engaging the Company for its technicians' time, diagnostic process, and specialized knowledge.
2. Scope of Services & Exclusions
The Company offers a suite of advanced IT solutions including, but not limited to: Network Setup & Optimization, Wi-Fi Optimization, Computer Repair, Cybersecurity & Privacy services, Custom System Builds, and Virus Removal.
Component Selection: For any repairs requiring parts or components, the Company will select parts based on a balance of availability, the Client's stated budget, and fitness for the intended usage.
Service Exclusions: The following are explicitly excluded from our scope of service:
- Any device manufactured more than twenty (20) years prior to the service date.
- All-in-one desktop computer models.
It is the sole responsibility of the Client to verify that their device or system is eligible for service prior to scheduling an appointment. The Company bears no responsibility for Client's failure to do so, and any fees incurred for a service call related to an excluded device will be charged in accordance with Section 7 of this Agreement.
3. Client Responsibilities
Access and Cooperation: The Client agrees to provide our technicians with safe and timely access to all necessary equipment, locations, and passwords required to perform the services.
Data Backup: The Client is solely responsible for backing up all data, software, and other information stored on their devices prior to the commencement of any service. The Client acknowledges that IT services may result in data loss, and agrees to hold the Company harmless for any loss or corruption of data.
Accuracy: The Client assumes full responsibility for the acceptance of work performed and for final proofreading and accuracy of any configurations or setups. The Company is not responsible for errors or omissions that are approved by the Client.
4. Client Data & Privacy
The Company is committed to protecting the privacy of your information. By engaging our services, you acknowledge that you have read and agree to the terms of the Company's Privacy Policy, which is available on our website and is incorporated herein by reference. The Privacy Policy governs the Company's collection, use, and protection of personal information.
5. Confidentiality
For commercial Clients, the Company and its technicians acknowledge that they may be exposed to proprietary and confidential business information, including but not limited to trade secrets, financial data, customer lists, and strategic plans ("Confidential Information"). The Company agrees to hold all such Confidential Information in strict confidence and not to disclose or use it for any purpose other than to perform the services under this Agreement. This obligation of confidentiality shall survive the termination of this Agreement.
6. Pricing, Billing, and Payment
6.1 General Policy:
Our pricing reflects the high caliber of service and expertise we provide and is strictly non-negotiable. All services are billed based on time, not by the result or outcome of the service.
6.2 In-Person Services:
The hourly rate and any applicable travel fees are due in full at the conclusion of the service session. A minimum of one (1) hour will be charged for each session. Time exceeding the first hour will be billed in thirty (30) minute increments. A new thirty (30) minute increment is triggered and charged once eight (8) minutes of that increment has elapsed.
6.3 Remote Services:
The minimum session time for remote support is thirty (30) minutes. Time is billed in thirty (30) minute increments thereafter. The Client acknowledges that certain remote support sessions may require a license for the Company's preferred remote support tool, which may result in a separate, additional subscription fee payable by the Client.
6.4 Quoted Services:
The Company may, at its discretion, provide a quote for services based on estimated time and materials. The terms of a specific quote may vary, but shall generally require that the cost of materials and a minimum of fifty percent (50%) of the estimated service fee be paid upfront before work commences. In certain cases, the entire quoted amount may be required upfront. If a partial pre-payment is made, the Client agrees that the final payment will be adjusted to reflect the actual time worked. The total amount billed will be the actual time worked minus the pre-paid amount, but shall not be less than the pre-paid amount. No refunds will be issued if the work is completed in less time than covered by the pre-payment.
7. Cancellation, Rescheduling, and No-Show Policy
We value your time and ours. To ensure efficient scheduling, the following cancellation policy is strictly enforced:
Standard Cancellation: Appointments cancelled or rescheduled with more than twenty-four (24) hours' notice will incur no fee.
Late Cancellation: Cancellations or rescheduling requests made with less than twenty-four (24) hours' notice will incur a late cancellation fee equivalent to fifty percent (50%) of the Company's standard hourly rate.
Technician En Route or On-Site Cancellation: If a cancellation occurs after a technician has been dispatched or has already arrived at the service location, the Company's full standard hourly rate will be charged.
No-Show / Client Unavailable: If a technician arrives and the Client is unavailable or cannot provide access to the premises or equipment within fifteen (15) minutes of the scheduled appointment time, the appointment is deemed a "no-show," and the Company's full standard hourly rate will be charged.
8. Right to Refuse Service
The Company reserves the right to refuse or terminate service to any Client for any reason, at our sole discretion.
Refusal Before Service: If service is refused before work has commenced, no service fee will be charged. However, if an unusual travel distance has resulted in more than one (1x) standard travel fee being applied, the travel fee is due and payable even if service is refused upon arrival.
Refusal During Service: If service is terminated by the Company during an appointment, the Client is responsible for payment for all time worked up to the point of termination, plus any applicable travel fees.
9. DISCLAIMER OF WARRANTIES; NO GUARANTEE; NO REFUNDS
NO GUARANTEE OF RESULTS: The Client expressly acknowledges and agrees that due to the unique and complex nature of technology issues, the Company provides NO GUARANTEES, oral or written, on the services performed. While our technicians will apply their full expertise to resolve the issue, the Client understands that a successful outcome is not guaranteed.
SERVICES PROVIDED "AS-IS": All services are rendered on an "AS-IS" and "AS-AVAILABLE" basis without any warranty of any kind, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose.
ACKNOWLEDGEMENT OF PRE-EXISTING CONDITIONS: The Client acknowledges that their equipment may have pre-existing conditions unknown to the Company. The process of diagnostics and repair carries inherent risks, particularly for aged or fragile equipment. The Company is not liable for any failure or damage that arises from such pre-existing conditions, including but not limited to brittle plastic components, failing storage media, or latent software corruption that may be revealed during service.
NO REFUNDS: All fees paid to the Company are NON-REFUNDABLE. The Client is paying for the technician's time, labor, and expertise, irrespective of the outcome of the service.
10. Third-Party Referrals
In some cases, the Company may determine that the optimal resolution for a Client's issue lies with a third-party software provider or hardware manufacturer. In such instances, we may refer the Client to that third party's customer service or support process. While the Company may offer assistance in navigating this process at our standard hourly rates, we do not guarantee any result from the third party and defer entirely to that third party's own terms of service, warranties, and policies.
11. LIMITATION OF LIABILITY
IN NO EVENT SHALL IT PROS A LA CARTE, ITS OWNERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR LOSS OF DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE COMPANY'S TOTAL LIABILITY TO THE CLIENT FOR ANY AND ALL CLAIMS ARISING FROM THE SERVICES SHALL BE LIMITED TO THE TOTAL AMOUNT PAID BY THE CLIENT TO THE COMPANY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
12. Indemnification
The Client agrees to indemnify, defend, and hold harmless IT Pros A La Carte, its officers, agents, and employees from any and all suits, costs, damages, liabilities, or proceedings, including attorneys' fees, arising out of or in connection with the Client's use of the Company's services or any breach of this Agreement by the Client.
13. Dispute Resolution by Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
13.1 Agreement to Arbitrate:
You and the Company agree that any and all disputes, claims, or causes of action arising from or relating to this Agreement or the services provided shall be resolved exclusively through final and binding arbitration, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to arbitrate.
13.2 Arbitration Procedure:
The arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be held in the county in which you reside or at another mutually agreed location.
13.3 CLASS ACTION WAIVER:
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
13.4 Waiver of Jury Trial:
By agreeing to binding arbitration, both parties irrevocably waive any right they may have to a trial by jury in respect of any claim.
14. General Provisions
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the state in which the service is rendered, without regard to its conflict of law principles.
Entire Agreement: This Agreement, together with the Privacy Policy, constitutes the entire agreement between the Client and the Company and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written.
Modification: The Company reserves the right, at our sole discretion, to modify or replace these Terms at any time. We will indicate any changes by updating the "Last Updated" date at the top of this Agreement. Any such modifications will become effective immediately upon posting to the website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review this Agreement periodically for changes.
Severability: If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect.
By proceeding with scheduling a service, you affirm your unconditional acceptance of these Terms of Service.